Refund Policy
Order Cancellation
You may request to cancel your order within 24 hours of placing it, provided that the order has not yet been shipped. If the cancellation request is made within this time frame and before shipment, a full refund will be issued.
Once an order has been processed for shipping or dispatched, it can no longer be canceled.
Order Processing
All orders will be processed and shipped within 48 hours (2 business days) after payment is confirmed. You will receive a confirmation email with tracking details once your order has been dispatched.
If a Purchase Is Not Right
Contact us within 30 days of recorded delivery to request a return. Items should be in resalable condition: unused, unworn, unwashed, unaltered, complete, and accompanied by original packaging and tags when supplied.
Before Mailing Anything
Send the order number and return reason to support@lookscene.com. If the item is damaged, defective, or incorrect, include photos of the item, packaging, and label. We will review the request and provide the relevant return instructions.
Return Address
1069 Aileron Ave, La Puente, CA 91744
Please contact us before returning any products so we can provide the correct return instructions.
Items Outside the Return Program
Gift cards, personalized products, opened hygiene-sensitive products, final-sale goods, and items showing use, washing, alteration, missing components, or customer-caused damage are generally ineligible. This policy does not reduce consumer protections that cannot legally be waived.
Return Delivery Costs
Customers arrange and pay return shipping for an approved preference or fit return. If lookscene confirms a damaged, defective, or incorrect delivery, we will arrange or reimburse the standard return method.
What Happens Next
Returned goods are checked after arrival. We email the decision, and an approved refund is sent to the payment method used for purchase within 5–10 business days. The financial provider controls the final posting date.
Changing or Canceling an Order
Contact support as soon as possible. We will try to help before fulfillment begins, but an edit or cancellation is not guaranteed. Shipped orders follow the return process.
Exchange Requests
Because stock changes, a direct exchange may not be available. When it is not, return the eligible item and order the preferred replacement separately.