Refund Policy

If a Purchase Is Not Right

Contact us within 30 days of recorded delivery to request a return. Items should be in resalable condition: unused, unworn, unwashed, unaltered, complete, and accompanied by original packaging and tags when supplied.

Before Mailing Anything

Send the order number and return reason to support@lookscene.com. If the item is damaged, defective, or incorrect, include photos of the item, packaging, and label. We will review the request and provide authorization and the relevant return instructions.

Items Outside the Return Program

Gift cards, personalized products, opened hygiene-sensitive products, final-sale goods, and items showing use, washing, alteration, missing components, or customer-caused damage are generally ineligible. This policy does not reduce consumer protections that cannot legally be waived.

Return Delivery Costs

Customers arrange and pay return shipping for an approved preference or fit return. If lookscene confirms a damaged, defective, or incorrect delivery, we will arrange or reimburse the authorized standard return method.

What Happens Next

Returned goods are checked after arrival. We email the decision, and an approved refund is sent to the payment method used for purchase within 5-10 business days. The financial provider controls the final posting date.

Changing or Canceling an Order

Contact support as soon as possible. We will try to help before fulfillment begins, but an edit or cancellation is not guaranteed. Shipped orders follow the return process.

Exchange Requests

Because stock changes, a direct exchange may not be available. When it is not, return the eligible item and order the preferred replacement separately.